| Manufacturer |
DOA Period* |
Manufacturer's Warranty Terms |
Warranty Service |
| 3M Touch Systems (Microtouch) |
30 days |
CRT and Desktop LCD monitors: 3 years warranty
Chassis monitors: 1 year warranty
Touch controller and sensor: 5 years warranty |
www.3mtouch.com
(866) 407-6666 |
| American Power Conversion (APC) |
30 days direct to American Power Conversion (APC) |
2 year warranty
Customer calls APC to receive RMA. |
www.apcc.com
(800) 890-4272 |
| APG Cash Drawer |
30 days |
2 year standard warranty
Series 4000: 3 years warranty (additional 2 years for registering product) |
www.apgcd.com
(763) 571-5000 |
| Argox |
30 days from POS OF AMERICA. ship date |
Printers: 1 year from end user date of purchase, excludes printhead and spare parts
Printhead: 6 months from date of end user purchase
Spare parts: 30 days from date of end user purchase |
www.argox-usa.com
800-500-6421, ext 5
(National Service Center) |
| Cherry Electrical Products |
15 days |
All Keyboards: 2 year warranty
Warranty Service USA: Gremark Technologies
Warranty Service Canada: Grand Tech Technical Services |
www.cherrycorp.com
(800) 510-1689
(630) 705-0900
(905) 764-5100 |
| Cisco |
30 days |
1 year limited warranty |
www.cisco.com
(800) 553-6387 |
| Citizen |
30 days
NO DOA return
on
printheads |
Impact Printers: IDP3550/3551: 3 year warranty / all others: one year warranty
Thermal Printers: CBM1000II, CT-S300: 3 year warranty / all others: one year warranty
Media, Printheads: NO RETURNS |
(800) 843-8270 (US) For warranty repair issues within Canada, call (800) 557-7386 |
| Cognitive Solutions |
30 days |
2 year warranty. |
(800) 525-2785 |
| Datacard Group |
30 Days / Contact Datacard to obtain a service request number.? Once the service request number?has been?received, contact POS OF AMERICA Tech Support. |
Camera Packages -1 year Software - 18 months Card Printers - 18 months |
(800) 328-8623 |
| Datamax |
30 days
NO DOA
on
printheads |
E-class printers and options: 1 year or 1 million linear inches.
M-class printers and options: 1 year or 1 million linear inches.
I-class & S-class printers and options: 3 years or 3 million linear inches
W-class printers and options: 5 years or 4 million linear inches
Prodigy, Prodigy Max, Pro Plus, Allegro II Series: 1 year or 1 million linear inches
**Printer warranties do not include printhead, belts or platen rollers or cutters
Printheads, platten rollers, belts and cutters: 1 year or 1 million printing inches |
(407) 523-5540 |
| Digi |
30 days |
5 year warranty on hardware |
http://support.digi.com
(877) 912-3444 |
| Elo TouchSystems |
30 days |
AccuTouch CRT: 2 year Unit / 5 year Screen / 5 year Touch Controller
AccuTouch LCD Series 1000: 1 year Unit / 5 year Screen / 5 year Touch Controller
AccuTouch LCD Series 3000: 3 year Unit / 5 year Screen / 5 year Touch Controller
IntelliTouch CRT: 2 year Unit / 2 year Screen / 2 year Touch Controller
IntelliTouch LCD Series 3000: 3 year Unit / 10 year Screen / 5 year Touch Controller |
www.elotouch.com
(800) 557-1458 |
| Epson America |
30 days |
1 or 2 year warranty depending on model type.
IR Units = non-returnable, repair only. |
www.pos.epson.com
(800) 922-8911
For Canadian warranty repairs, please call (800)387-3938, option 3 |
| Fargo Electronics |
30 days |
1 year warranty |
www.fargo.com
(800) 459-5636 |
| HP |
30 days - Factory sealed only |
Standard Warranty 3 year onsite, next business day 3 year parts and 3 year labor and includes free telephone support 24 / 7
Certain restrictions and exclusions apply. |
ScanSource Tech Support: (800) 944-2439 ext. 4002
HP Tech Support: (888) 202-4292
www.hp.com |
| Hand Held Products |
30 days |
CCD Hand Held Scanners - VT3080 & VT3080B Series: 1 year warranty
Check Readers: ST8300 Series: 2 year warranty
Cordless Scanners-IT3870, IT3875 IT5620, IT4620, ST5770ALR: 3 year warranty
Decoders - ST2000, ST2010 Series: 2 year warranty
Dolphin 7200 2D, 7300 with Imager, 7400/7450 with Imager, 9500/9550, 7900: 2 year warranty
Dolphin 7200 with Laser, 7400/7450 with Laser, 9501/9551: 1 year warranty
Image Readers, hand held linear - IT3800/PDF Series, IT5600, IT5800: 5 year warranty
Image Readers, hand held 2D - IT4410: 3 year warranty, IT4600, IT4800 - 5 year warranty
Image Readers, fixed position linear - IT3900 Series: 5 year warranty
Image Readers, fixed position 2D - IT4710 Series: 3 year warranty
Magnetic Stripe Readers - ST6901, ST6920, ST6980: 1 year warranty
Payment & Signature Capture Terminals - TT1500, TT8500, TT8810, TT8870: 1 year warranty
Verifiers - QC150, QC200, QC600, QC800 Series, QCPC 600: 2 year warranty
Verifiers, Online - QCOLV-10, QCOLV-SV: 1 year warranty |
www.handheld.com
(800) 782-4263 |
| IBM Point-of-Sale |
30 days for all products Contact POS OF AMERICA Technical Support to arrange for repair or replacement of DOA product. |
4614 (SureOne), 4840 with associated peripherals: 1 year depot warranty
4694, 4800, 4810, 4835 with associated peripherals: 1 year onsite warranty
4610, 4820: 1 year depot or 1 year onsite warranty (varies by model)
Contact ScanSource Technical Support for DOA and warranty details by model. |
(800) 944-2439 ext. 4002 |
| ICVerify |
30 days |
1 year warranty on hardware. 30 days free support from day of registration |
(800) 666-5777 |
| ID TECH |
30 days |
1 year warranty. |
www.idt-net.com
(714) 761-6368 |
| Intellitrack, Inc. |
30 days |
30 day warranty - must be requested through ScanSource |
(888) 583-3008 |
| Intermec Technologies |
30 days (Part numbers beginning in INT-PL require exceptions)
30 days - Printheads - factory sealed only
30 days - Factory sealed and non-custom only. For bundled items, get all information, submit to PM via e-mail. PM will get authorization from Intermec. PM will then provide Intermec RMA and return address to provide to the customer. No SS RMA for bundled items. |
Barcode printers, data collection terminals, access points: 1 year
Laser and standard CCD scanners, Cordless Linear Imager/Vista scanners: 3 years
Corded Linear Imager/Vista scanners: 5 years
Software: 30 days
Printheads:Contact ScanSource Sales or Customer Service with invoice number and part number. Printheads non-DOA: 90 days
Intermec Take-from-Stock Media: Returnable ONLY if original Intermec Case
seal is unbroken
Intermec Custom Media: NOT Returnable
? |
(800) 755-5505 |
| Ithaca Printers (TransAct) |
30 days |
1 year on 500/510/610,
all others 2 year warranty |
www.transact-tech.com
(607) 257-8901 |
| Loftware |
90 days
direct to
Loftware |
90-day replacement for distribution media, manuals and licenses
1 year replacement of non-functioning keys. |
(207) 363-3195 |
| Logic Controls |
30 days |
1 year warranty
3 year warranty on displays and CR3000 cash drawers |
(516) 248-0400
? |
| MagTek |
30 days |
1 year warranty. Contact ScanSource Customer Service. |
(800) 944-2439 ext. 4049 |
| Metrologic |
30 days |
Standard Warranty: 2 years from date of manufacture
Voyager Series: 5 years from date of manufacture
Voyager BT Series: 2 years from date of manufacture
MS-7320 InVista and MS-7600 Series Horizon: 3 years from the date of manufacture
Stratos: 2 years from date of manufacture |
(866) 460-8033 |
| Microsoft |
Non-returnable |
Contact ScanSource Sales Rep. |
(800) 557-6738 |
| MMF Cash Drawer |
30 days |
2 years from date of manufacture |
(800) 769-1954 |
| Monarch/Paxar |
30 days |
Printers: 1 year limited depot level warranty
Thermal printheads: Prorated limited 6 months warranty or 1 million inches
Batteries and Cables: Prorated limited 3 months
Physical damage to batteries, cables and/or printheads is NOT COVERED under the limited warranty. |
www.paxar.com
(800) 331-7632 |
| National Service Center |
Sales rep to contact PM |
Dependent upon level of service selected (1, 2, or 3 year plan) |
www.nationalservicecenter.com
800-500-6421 |
| NCR |
Contact
ScanSource Technical
Support
Lesser of 30 days or date of installation |
NCR Terminal Standard Warranty: 1 year Depot
EasyPoint 45: 90 Day On-site; 1 year depot
NCR Scanners: Standard Warranty 1 year depot
NCR 7837 Series: 3 year depot, except 7837-0000 (2 year depot)
NCR Fastlane: 90 day on-site warranty
NCR PC/ELS: 1 year on-site warranty |
(800) 262-7782 |
| O'Neil Printers |
30 days |
All printers, including print head, 1 year warranty |
www.oneilprinters.com
(949) 458-0500 |
| Opticon |
30 days |
Laser Products: 2 years
All others: 5 years |
www.opticonusa.com
(800) 636-0090 |
| Pioneer POS |
30 days
direct to
Pioneer POS |
1 year depot warranty |
www.stealthtouch.com
(888) 468-9757 |
| Posiflex Business Machines, Inc. |
30 days |
US - 3 year warranty; Canada - 15 month warranty |
Posiflex Tech Support 510-429-7097 |
| PowerDsine |
45 days |
1 year - parts and labor |
(621) 756-4680 www.powerdsine.com |
| Preh Electronics |
30 days |
POS Models: 1 year warranty
Industrial Models: 3 year warranty |
www.preh.com
(847) 438-4000 |
| Printronix |
30 days |
1 year from date of sale - 90 day on site warranty and 9 month return to factory. |
800-854-6463 option 1 |
| PSC (Percon) |
30 days |
PowerScan: 2 year warranty
QuickScan 6000: 5 year warranty
Quick Scan 1000: 2 year warranty
Magellan: 1 year warranty
IP products: 30 months
Decoders: 5 year warranty
Software: One incident resolved free, maintenance agreement required for subsequent software support. |
Web RMA Requests
www.pscnet.com
sscrmareq@pscnet.com
RMA Phone#
(800) 695-5702 ext. 8283
PSC Technical Support
techsupport@pscnet.com
(800) 547-2507 |
| RJS |
30 days |
1 year warranty |
(714) 368-2355 |
| SATO |
30 days
NO DOA returns on printheads |
Printers: 1 year warranty
Printheads: 1 year or 500,000 linear inches of printing (whichever comes first) |
www.satoamerica.com
(Click on "Certified Service Providers")
(704) 644-1650 |
| Seagull Scientific |
30 days |
Seagull will exchange for new product (warranty information to be determined). |
? |
| Seeburger |
Non-returnable |
Full term of license agreement. Software orders require a minimum of 12 months maintenance contract. |
(770) 604-3888 |
| Symbol Technologies |
30 days |
Accessories, serialized: 90 day warranty
Accessories, unserialized: 30 day warranty
Scanners: 1 year standard warranty
Scanners - CS Series: 90 day warranty
Scanners - LS1900, LS2200, LS4000i Series: 5 year warranty
Scanners - LS9200 Series: 30 month warranty
Scanners - LS5700/5800: 2 year warranty
Scanners - M2000 Series: 3 year warranty
Terminals: 1 year standard warranty
? |
(800) 653-5350 |
| Teklynx |
20 days (opened or un-opened) |
30 day warranty
One year package replacement on defective hardware security keys) |
(800) 944-2439 ext. 4049 |
| Tellermate |
30 days |
1 year warranty |
770 220-0930
www.tellermate.com |
| TPG-Axiohm |
30 days |
2 year warranty. |
www.axiohm.com/service
(607) 274-2414 |
| Unitech |
30 days |
POS Keyboards - 1 year
Portable Data Terminals - 1 year with optional extended warranty and service contracts available
Scanners - 1 year
Scanners - MS210 series: 3 year
Scanners - MS330 series: 5 year
Stationary Terminals - 2 year |
www.ute.com
(562) 490-9550 |
| VeriFone |
30 days
direct to
Verifone |
1 year depot repair warranty |
www.verifone.com
(800) 834-9133 |
| VeriFone (PC Charge) |
Customer must contact VeriFone for all DOA issues |
60 days from date of shipment |
www.gosoftware.com
or (877) 659-8981 |
| Vigilix |
N/A |
N/A |
http://www.vigilix.com or 864-421-9256 |
| Wavelink Software |
Contact your POS OF AMERICA Sales Representative |
Contact your ScanSource Sales Representative |
www.wavelink.com
(425) 823-0111 |
| Zebra Card Printers (formerly Eltron) |
30 Days / Contact Zebra to obtain a case number. Once case number has been received, contact POS OF AMERICA Tech Support. |
Printer: 1 year warranty
Printhead: 1 year or 100,000 impressions whichever comes first |
(800) 344-4003 |
| Zebra Technologies |
30 days
NO DOA
returns on printheads |
Printers: 1 year warranty
Printserver II: 3 year warranty
Keyboard display units: 6 month warranty
Printheads: 6 month warranty
Batteries: 3 month warranty |
www.zebra.com
(847) 634-6700 |
| * DOA Period is from POS OF AMERICA Invoice Date unless otherwise specified. |
