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Returns & Refund Policy

At POS OF AMERICA, we want you to be fully satisfied with your purchase. Please read our return policy carefully before completing your order.

1. Restocking Fee

All exchanges or returns are subject to a 25% restocking fee or $25.00, whichever is greater. Please make your selections carefully before placing your order.

2. Return Authorization

  • Returns will not be accepted after 15 days from the date of the POS OF AMERICA invoice.

  • All returns must be pre-authorized with an RMA number issued by our Customer Service team.

  • To request an RMA, please contact us at:
    📧 support@posofamerica.com

  • Shipping charges are non-refundable, and customers are responsible for all return shipping costs.

3. Condition of Returned Items

To qualify for a refund or exchange:

  • Products must be returned in new condition and in the original manufacturer’s packaging.

  • All inserts, manuals, and accessories must be included.

  • Packaging (including external boxes) must be undamaged, unmarked, and suitable for resale.

  • Returns missing components or with damaged packaging may incur re-boxing fees or be rejected.

  • Opened or used items cannot be returned unless found defective. Used items accepted for return may be subject to up to a 50% restocking fee.

4. Non-Returnable Items

The following items cannot be returned once opened, except in cases of defect:

  • Ink and toner cartridges

  • Label rolls

  • Drums

  • Fusers

5. Refund Details

  • Refunds will be issued to the same payment method used for the original purchase.

  • Please allow up to 10 business days for refund processing and up to two billing cycles for the credit to appear on your statement.

  • Orders that qualified for Free Shipping will have both outbound and return shipping costs deducted from the refund amount.

  • Refused packages will be refunded minus shipping expenses.

6. Warranty Information

All products are fully guaranteed by the manufacturer unless otherwise stated.
Manufacturer warranties cover repair or replacement of defective parts, subject to the conditions provided in the warranty documentation included with each product.

7. Return Shipping Instructions

  1. Request your RMA number by emailing support@posofamerica.com.

  2. Ship the item back in a protective shipping box with sufficient packing material to prevent damage in transit.

  3. Include your RMA number clearly on the outside of the package.

8. Additional Information (SEO Optimized)

POS OF AMERICA provides professional solutions for POS systems, receipt printers, barcode scanners, cash drawers, label printers, and thermal paper.
Our return policy is designed to ensure a smooth experience for customers purchasing point-of-sale equipment, accessories, and supplies across the United States.
For assistance with product warranties, replacements, or technical support, please contact our Customer Service Team at support@posofamerica.com.