Servers may login into the
POS with a secure login card or with their user name and password. If the
server isn?t yet clocked in for the day, Restaurant Pro Express will clock them
The manager button on the top of the screen can be used to access back
office functions such as reporting and menu management.
The picture and colors of
this screen can be modified to match the style of your restaurant.
Table Diagram Screen
Only used in table service
restaurants, the table diagram screen prompts the server to select which table
they are modifying.
The different dining rooms
are displayed on the bottom of the screen. RPE allows an unlimited number of
dining rooms, each of which can have tables and other landmarks in the
This screen can be turned
off in the POS for quick service restaurants.
A server or bartender can
also start a tab for guests just at the bar for drinks, or spending time at the
bar while waiting for their table.
Tabs are listed by name in
alphabetical order and can be closed out at the bar or transferred to a
A bartender can also use
the Quick Tab button for guests who are ordering one drink and paying for it
As with tables, tabs can be
accessed from any restaurant POS station.
The menu screen is a simple screen
where the server enters the order. Departments are listed down the left side
and the items within that department are on the right.
Menu buttons can be
configured with colors and pictures. Colors are often used to categorize like
items for faster checkout.
The sixteen items on the
bottom of the restaurant POS screen provide one touch access to configure
commonly used functions or best sellers.
After a menu item is
selected, RPE will prompt the server to select the modifiers for that item. The
server is walked through the selections one at a time, leaving no room for
Modifiers can be forced,
meaning they must be selected, or optional. You can configure modifier groups
to allow more than one selection when applicable (such as toppings on a
Checks can be
split evenly any number of ways for guests that want their own bill.
If using the
?Order by Guest? feature which allows you to assign each item to a specific
guest, the server can also split each guests items onto their own check with the
touch of a button.
If you need even
more flexible check splitting, you can touch individual items and move them to
their own check.
Pizza Ordering Screen
RPE features an industry
leading Pizza Ordering Screen which streamlines the ordering process by
minimizing the number of touches required to order a pizza with various
toppings, sizes and crusts.
Toppings can be added to
halves, quarters or the whole pie by selecting the region and touching the
toppings to go on that region. Crusts and sizes and be changed with the touch
of a button.
Managers may wish to comp
an item for a VIP customer, or void an incorrectly ordered item. Bartenders
often buyback an item for a regular customer.
Comps, buybacks and voids
are permission based exceptions that require a reason code to be
All exceptions are listed
on the Operational Exceptions report with the server ID, date ime and reason
A party can be transferred
from one table to another by using the Transfer Table function. To do this,
simply touch the Transfer button and select the new table to transfer to. You
have the option to transfer to an occupied table and combine the
Managers can also transfer
checks from one server to another in the event that a worker has to leave the
restaurant. Checks can be transferred from any restaurant POS
Each POS terminal may have
its own unique menu configuration. Bar menus are often alphabetized with hot
keys to jump between liquors.
After entering all of your
menu items, RPE has a button to automatically alphabetize them for your
Item Modification and
Items can be modified or
deleted off of a ticket by touching the item and touching the desired function.
Multiple items can be selected at the same time so your servers don?t have to
perform the same operation more than once.
Items can only be deleted
off of a ticket if they haven?t yet been sent to the kitchen. Otherwise manager
permission is required.
The Reorder Round function
is a quick way to reorder several drinks without having to manually reenter
for Different Meals
configure different menus for breakfast, lunch and dinner. Restaurant Pro
Express automatically switches between menus on a schedule; users can also
manually switch to a different menu
menu functionality can also be used for holiday menus. For example, a
Valentines Day menu can be planned and programmed in advance for February 14th;
the menu will automatically turn on and off at the correct times.
Select a Customer, Loyalty
To select a customer for
the transaction, either swipe their loyalty card or search for them by name,
phone number or company name in the customer search screen.
The point of sale terminal
has built-in customer loyalty functionality that includes point rewards,
birthday bonuses, frequent visitor discounts and other flexible options.
Loyalty rewards plans are a proven way to generate repeat business.
Payment of Check
Each check can be closed
out to one or more tender types, including cash and credit card, two or more
credit cards, or through any combination of payments.
The payment screen includes
optional quick pay buttons that are useful to enter cash amount in bars and
quick service restaurants.
Credit cards can be
processed over the internet in as little as 2-3 seconds. It is not necessary to
touch the credit card button ? simply swipe and it will process.
Other POS Functions
Restaurant Pro Express includes
several other POS functions that are not used for every
The Edits button shows a
list of other useful functions including changes in party size, quick ways to
reorder a round of drinks and an advanced discount interface.
Open Tickets at a Glance
A manager can quickly view
a list of all open tickets from all sections in a single list. All tickets can
be viewed at once, or filtered by the order type (to stay, to go or
If configured to allow
this, manager can also re-open paid tickets in the instance they were
An on-screen keyboard is
available if a guest has a special request that does not have a menu item
associated to it.
A numeric keypad will
pop-up on the occasion where dollar amounts are prompted.
Gift cards can be sold and
redeemed through the POS with no transaction fees. Your restaurant can purchase
gift cards that are customized with your logo.
Gift card data is available
at one location, or between multiple corporate locations, in real-time with no
transaction fees. If a multi-site franchisor organization wishes to issue gift
cards where multiple franchisees may claim the redemption, we recommend you use
a processor-based gift card system.
At the end of shift, many
restaurants require bartenders and cashiers to count their drawer.
Count screen is an easy way for cashiers to count their money, allowing them to
move fast so they can end their shift and go home.
Restaurant Pro Express uses
blind balancing which is known to enforce honesty when handling cash. The POS
can automatically prompt for a recount if the counted amount is different from
the expected amount.
Restaurants that deliver
will use the delivery tracking screen to assign orders to drivers. Employees
can see the status of each delivery order including what is waiting to be
delivered, which orders dispatched and what the promised time of delivery
Drivers check-in and close
out the orders when they return from their delivery.
Also useful for delivery
restaurants, the caller ID interface alerts order takers to who is calling,
whether or not they have ordered before and if so what their past order
For repeat customers, the
POS automatically starts a new ticket populated with their name, address and
optionally a repeat of their last order.
Use of the caller ID
interface requires the purchase of a separate caller ID hardware device that is
available form pcAmerica.
Happy Hour and
Happy hour and other
special pricing can be pre-configured in the menu creation screen. There are
several different pricing options including VIP and employee pricing, bulk
pricing (1 beer for $ 4, 2 for $ 6), and happy hour discounts.
Special pricing is a secure
function that can only be accessed by designated employees. Price changes can
be made for the entire restaurant from any restaurant POS terminal so the
manager doesn?t have to leave the floor.
Selling Retail SKU Items
If your restaurant sells
t-shirts, mugs or other retail products, they can be rung up from any POS
terminal by using a button for the item on the menu or scanning the bar code on
Items are configured within
Restaurant Pro Express in the same interface that menu items are created ? the
main difference in process is the UPC number would be assigned as the item
Nearly any action performed
at the restaurant POS terminals can be recorded and reported on within the
Restaurant Pro Express
includes 75 reports, most of which can be run between a date range with several
pieces of selectable criteria. Reports can be viewed on the screen, printed,
and on most occasions exported to Microsoft Excel.